New Delhi: WhatsApp will enforce the latest rules next year that restrict the use of external AI chatbots on its platform. Meta has also confirmed that the messaging service will update its terms of service, and the revised guidelines will stop users and businesses from accessing AI tools that are not developed by Meta. These changes will take effect on January 15, 2026. Major AI chatbots will be leaving the platform, which means that popular AI chatbots such as ChatGPT and Copilot will no longer operate within WhatsApp.
Both OpenAI and Microsoft have already stated that they will withdraw their chatbot integrations before the deadline. OpenAI also signalled its exit earlier this month, and Microsoft followed with a similar announcement. The two companies stated they are complying with WhatsApp’s revised Business Solution terms, which require AI chatbot providers to leave the platform once the latest rules begin. Users who rely on ChatGPT through WhatsApp can still link their accounts before the cutoff date so their conversations remain available after the service ends. Microsoft, however, has confirmed that Copilot users will not have a method to transfer their chat history.
Meta has also outlined the policy update in October when it notified AI developers that the WhatsApp Business API would no longer serve as a distribution route for independent AI chatbots. The company also clarified that the API will remain open for businesses that will run customer support or information services. The restriction only applies to cases where the AI chatbot itself functions as the main product. The change indicates that more AI companies, including Perplexity, may soon confirm plans to exit the platform. Once the policy goes into effect, Meta’s own AI assistant will become the only chatbot available within WhatsApp.
