New Delhi: LG has recently faced user backlash after a software update added Microsoft Copilot to certain webOS-powered Smart TVs, with many owners reporting that the feature appeared without warning and could not be removed. The issue came to light over the weekend, when LG TV users shared screenshots on Reddit showing that Microsoft Copilot gained traction, with thousands of upvotes and hundreds of comments from users reporting similar behaviour across multiple LG TV models. LG has since stated that it will take steps to enable users to delete the Copilot shortcut icon if they wish.
Microsoft Copilot appeared automatically after updating their TVs, sitting along with the regular streaming applications such as Netflix and YouTube. Unlike most applications, Copilot could not be uninstalled. LG’s own support documentation notes that particular systems or pre-installed apps can only be hidden, not deleted, and users found that this limitation applied to Copilot as well. LG has previously announced plans to integrate Microsoft Copilot into webOS, part of its broader AI TV push, first outlined at CES 2025. Copilot was positioned as an extension of LG’s AI Search experience, designed to help users ask questions, discover content, and get recommendations. The Copilot title did not function as a native application.
It acted as a shortcut that opened Microsoft’s Copilot website through the TV’s built-in web browser. For many users, the issue was not what Copilot did, but the fact that it had been added through a software update with no clear opt-out or removal option. The company stated that Microsoft Copilot on LG TVs is not a fully embedded application, but a shortcut icon intended to enhance customer accessibility and convenience. LG has also acknowledged users’ concerns and stated it would take steps to allow users to delete the Copilot Shortcut icon if they wish. While the company did not provide a specific timeline or detail how this would be implemented, the statement marked the shift from the initial rollout, where no removal option was available.
