New Delhi: Reliance Jio is expanding its steps into AI. At Reliance Industries’ 49th Annual General Meeting, the telecom giant introduced a range of AI-powered services specially designed to bring AI directly into the products and services that millions of Indian users use every day. Reliance Jio has made a major announcement with the Jio Call Agent, an AI assistant built into the Jio network, and revamped the MyJio application, which is being transformed into a personalized AI-powered digital assistant.
The latest AI-powered features are to move AI beyond the standalone applications and make it part of the services that millions of Indians already use every day. Jio Call Agent is an AI assistant that works directly via the Jio network. Unlike most AI services that require a separate application or platform, the Call Agent can be activated during the phone call simply by saying, “Hey Jio”.
AI assistant joins the conversation only with the user’s consent and can remain on the call for as long as needed. The assistant is specially designed to support multiple Indian languages and offer a range of capabilities. It can transcribe conversations in real-time and identify up to 10 different speakers during the conference call. This system can capture conversations in participants’ preferred languages and generate transcripts automatically.
AI can also create summaries of calls, along with the action points, reminders, and follow-up tasks. These summaries can then be shared with the participants after the call ends. Call Agent is specially designed to perform tasks on behalf of users. Users can ask it to book a cab, order food, reserve a restaurant table, or schedule a meeting without switching between applications. The service is expected to unveil for Jio’s more than 500 million users later this year.
