Though Artificial Intelligence (AI) tools have been helping employees work faster, almost 40% of the time saved is being used to refine or rework on its outcomes, a Workday report has revealed.
Almost 77% of the employees interviewed said that AI helped them become more productive, the efficiency metrics have been quite uneven, as the quality of work done hasn’t been up to the mark.
For organizations looking to boost outcomes using AI, they need to understand that the employees using the technology need to be upskilled to harness the best of its capabilities, the report, titled Beyond Productivity: Measuring the Real Value of AI, said
“Leaders recognise the need to reinvest AI gains into people — four in five leaders say reinvesting AI gains into workforce development is crucial,” the report said.
“Yet organisations direct a larger share of AI cost savings to technology (39%) than to the workforce (30%), while AI time savings are more often absorbed by increased work volume (31%) than employee development and upskilling (26%).” it added.
Job roles are also not adapting to the way AI is changing business outcomes. Less than half of the job roles posted reflect the candidate’s ability to use AI for their deliverables. “Employees are using 2025 tools inside 2015 job structures, and they’re left to reconcile faster output with unchanged expectations around accuracy, judgement, and risk,” the report summary said.
Organizations should use AI tools to boost employees’ creativity and judgment, while AI should help them automate recurring tasks. “Too many AI tools push the hard questions of trust, accuracy, and repeatability back onto individual users”, Gerrit Kazmaier, president of product and technology at Workday, said, emphasising that AI should handle the ‘complex work under the hood’ for organisations to use AI to its complete potential, in sync with its employees.
