New Delhi: Voiceoc, a conversational AI solution for hospitals, has raised INR 3 Cr funding from BioAngels, powered by IAN, bringing DeepTech to India’s hospital ecosystem. The round also saw participation from SucSEED Indovation.
- BioAngels is a unique partnership between IAN and BIRAC that supports startups in the Biotech, Medtech, Healthtech, Pharma, Agritech and Cleantech sectors
- The SaaS platform will utilize the investment for expanding its team and hiring talent across tech, sales and marketing verticals
With this investment, the company will expand its team and is keen to onboard talent in tech, sales and marketing divisions. Voiceoc also intends to utilize the capital to boost product development initiatives, scale its marketing strategies, and strengthen global footprints in the Middle-Eastern market.
Voiceoc helps healthcare companies provide quick and personalized patient support by leveraging the power of Artificial Intelligence (AI). Integrating Text AI on communication apps like WhatsApp, Messenger, etc., and Voice AI on the call center, the company automates the entire patient journey, right from discovery, appointment booking and availing support to easy access to medical documents and much more in real-time.
The platform’s healthcare-focused AI engine helps hospitals, diagnostics labs and clinics address consumers’ pain points by enabling increased appointment bookings and providing quick and personalized support to patients. Voiceoc also plays an integral role in reducing calls to customer care departments and increasing the conversion rate on offers and campaigns. Currently, it is handling 1 million+ patient conversations in a month from 10 countries.
Speaking on the same, Dr. Manish Diwan, Head – of Strategy Partnership & Entrepreneurship Development BIRAC, said, “BIRAC has created the BioAngels platform in partnership with the Indian Angel Network to support the healthcare delivery businesses like Voiceoc, the new-age knowledge-based startups in the ecosystem, with private funds. The company is attempting to enhance the efficiency of conventional healthcare experiences for patients and healthcare providers by integrating Artificial Intelligence. We extend our best wishes to team Voiceoc.”
The lead investors, Mr Jaideep Mehta, Mr. Vikas Kuthiala and Mr. Anupam Saronwala, further added, “Voiceoc is enabling efficient access to quality healthcare through front office transformation of healthcare providers leveraging messaging, Machine Learning and AI technologies. With a great team in place, the company is poised to become an important player in the healthtech space in the future. This investment builds on the IAN and Bio-Angels’ legacy of supporting entrepreneurs building great companies using cutting-edge technologies.“
Mr. Kush Aggarwal, Co-Founder of Voiceoc, said, “At Voiceoc, our mission is to provide solutions for the major challenges healthcare providers face, ensuring patients have access to high-quality, quick and personalized support. Simultaneously, we wish to end patients’ dependency on inconvenient channels for booking appointments, accessing reports and availing consultation services. We are currently in a prime growth phase and are keen to not only onboard new talent but also associate with digital marketing agencies and expand our footprints in the UAE market with the opening of our new office. Partnering with IAN and SucSEED Indovation in the current round is one of the best strategic decisions taken by us that will help us achieve our goal of scaling globally.”
The global conversational AI market was valued at $8.24 billion in 2022 and is projected to touch $32.51 billion by 2028, registering a 21.6% CAGR growth. India, in the APAC region, is one of the fastest-growing markets. Companies, especially in the healthcare sector, are gradually adopting chatbots to cater to the surging demand for AI-enabled customer support services. Voiceoc seeks to explore growth opportunities and envisions becoming the go-to destination for chatbot services in the healthcare domain.
BioAngels is India’s first sector-focused Angel Investor group and perhaps the world’s first angel group in partnership with a government body. It is a unique partnership between BIRAC, an enterprise of the Department of Biotechnology, and IAN, India’s single largest horizontal platform for seed / early-stage investing, focused on Biotech, Medtech, Healthtech, Pharma, Agritech, Cleantech startups. BioAngels brings the first external cheque from Industry leaders and domain experts with cheque sizes of up to INR 10 Cr.
BioAngels brings Money, Mentoring, and Global Market Access. It provides Angel Investors, Family Offices, Micro VCs, Corporates and Early-Stage VC Funds an opportunity to invest in high-quality, fast-growth companies for Alpha returns.
Voiceoc is a healthcare-focused conversational AI company that was started to strengthen engagement between healthcare companies and patients, thereby helping healthcare companies, including hospitals, diagnostic labs & clinics, to increase appointment bookings, provide quick & personalized support to patients, increase conversion rate on campaigns and reduce calls in the customer care department.
Today, Voiceoc is handling more than 1 million patient conversations monthly and has been helping leading healthcare companies of India and Middle East achieve the abovementioned objectives. The objectives mentioned above are achieved by leveraging the ‘Voiceoc conversational AI system’ that is deployed over multiple messaging platforms, such as WhatsApp, Instagram, Messenger etc., and a call center system.