New Delhi: In a major setback to Swiggy Instamart, the Food Safety and Standards Authority of India (FSSAI) has officially issued nine notices to the quick commerce platform after an influx of severe consumer grievances were not adequately addressed.
The complaints allege that the platforms dark stores dispatched expired, rotten and foul smelling food items directly to household doorsteps, breaching compliance rules set under the Food Safety and Standards Act, 2006.
FSSAI has issued 9 notices to Swiggy Instamart following multiple consumer complaints alleging violations under the FSS Act 2006.
The FBO has been directed to submit a detailed explanation & compliance report failing which appropriate legal action will be initiated #FSSAINotice pic.twitter.com/wxejz38L7T
— FSSAI (@fssaiindia) July 11, 2026
The Specific Items Flagged
According to the notices, sensitive product categories were targeted, including everyday staples and health supplements:
- Eggs: Multiple consumer filings flagged deliveries of cracked, structurally compromised, or heavily foul-smelling organic eggs that were unfit for human consumption. The eggs were marketed under the unlicensed ‘NOICE’ brand, while some from the Akshayakalpa Organic brand were also delivered this way.
- Spoiled Baby Formula: According to the notice, an infant food formulation was found in a highly deteriorated condition, with signs of contamination and improper handling and storage.
What Swiggy Instamart Must Furnish
The FSSAI has ordered Swiggy Instamart to immediately furnish a detailed explanation, backed by documentary evidence, addressing the alleged violations and the circumstances that led to the incidents. It has also sought details of Swiggy’s quality assurance systems, food safety monitoring systems and internal controls as well.
Delivery Models Under the Scanner
Industry exports point out the underlying friction to the breakneck operating speed of the quick commerce model. To fulfill deliveries quickly, floor pickers often work with tight time limits, which can lead to oversight in checking physical packaging seals, freshness tags or product expiry stamps.
This development will intensify the scrutiny on quick commerce platforms, where concerns regarding storage conditions, inventory management and product quality have surfaced periodically.
