New Delhi: Shiprocket, India’s 106th unicorn and leading e-commerce enablement platform and Sayl.ai, an AI-driven WhatsApp commerce company, have joined forces in a strategic partnership that promises to transform the way e-commerce brands engage with their customers on WhatsApp. This collaboration brings together Shiprocket’s AI/ML-based product, Shiprocket and Sayl.ai’s proprietary AI capabilities to empower brands with enhanced conversational commerce, enabling natural language-driven customer acquisition, sales, and support on WhatsApp. By combining Sayl.ai’s AI-driven conversational commerce experience and Shiprocket’s best-in-class post purchase communication suite for shipping updates, NDR and RTO reduction the market will now have access to one of the most comprehensive whatsapp commerce suites.
Conversational commerce, a rapidly emerging trend, holds about 8% of the global e-commerce platform market. The adoption of conversational commerce on WhatsApp can drive sales, fuel growth, and deliver a seamless customer experience for e-commerce brands, opening up new opportunities for success in their business ventures. The seamless integration of WhatsApp commerce with Shiprocket’s product suite is poised to gain rapid adoption on a national scale. Through this partnership, Shiprocket will equip its merchants with strategic opportunities to deliver the ultimate consumer experience leading to higher lead generation, sale conversions, reduced support costs and reduced NDR and RTO.
Shiprocket’s CEO and Co-Founder, Saahil Goel, said, We are happy to announce our strategic partnership with Sayl.ai. Through this collaboration, we aim to enhance the way e-commerce brands interact with customers on WhatsApp, offering them a valuable avenue to sell products and provide exceptional customer experiences. This partnership reflects Shiprocket’s commitment to providing our merchants with cutting-edge solutions, enabling them to thrive in today’s competitive landscape while maintaining customer satisfaction.”
Raoul, CEO of Sayl.ai, said, “Shiprocket’s expansive network combined with our AI-powered natural language processing capabilities will unleash an unprecedented level of efficiency and engagement for the e-commerce market. Together, we are poised to scale digital businesses and help them dramatically improve conversion rates by reaching customers where it’s most convenient with no learning curve at all for end users – it’s as easy as sending a hi. We are looking forward to bringing the remarkable experiences we’ve been able to bring our customers like MyGlamm, Souled Store and Flo Mattress to Shiprocket’s customers.
About Shiprocket
Shiprocket is India’s largest eCommerce enablement platform, providing digital retailers with an end-to-end customer experience platform. The platform, which creates an operating system for direct commerce, enables shipping, fulfillment, customer communication, and marketing tools, as well as providers for SMEs, D2C retailers, and social commerce retailers in India. With more than 25+ courier partners on board, the brand permits pan-India as well as international shipping deliveries. Its shipping solutions are available across 24,000+ pin codes within India and 220+ countries and territories worldwide.
Launched in 2017, Shiprocket is on a mission to create a seamless logistics data platform that connects retailers, carriers, and consumers across national and international locations. Shiprocket provides a technology stack to help retailers integrate their shopping websites on Shopify, Magento, WooCommerce, Zoho, and others with the platform’s multi-carrier API to manage orders, prints, and shipping labels. It also provides tracking information from multiple providers, including managing Cash on Delivery (COD) orders and payment reconciliation. Shiprocket also offers state-of-the-art fulfillment solutions with more than 45+ warehouses located across India. The technology stack provides a robust post-purchase experience to consumers resulting in higher engagement and lower RTO (failed deliveries).
Today, Shiprocket is the platform behind more than 270K sellers who generate a GMV of more than $3B annually. The platform delivers more than 220k shipments daily and is growing transactions 2.5-3X year on year.
About Sayl.ai
Sayl.ai, a product of Navana Tech, is an AI-driven platform for D2C brands to automate marketing, sales, and support on WhatsApp. The platform offers interactive campaigns, AI-powered sales and support, an agent dashboard, no-code integration with Shopify for one-click checkouts and transactional notifications, and more.
