Mumbai: Maruti Suzuki India Limited (MSIL), one of India’s top passenger vehicle manufacturer, has signed a Memorandum of Understanding (MoU) with IndianOil to set up service stations at its petrol pumps across the country. This is aimed at strengthening its almost 5,600+ customer touchpoints existing across the country.
Tata Motors and Mahindra and Mahindra, on the other hand, have about 600 and 400 service centres respectively, even though some of their brands have outsold Maruti’s.
Indian Oil, as India’s leading fuel retailer, offers Maruti a natural advantage, especially for remote areas where such service stations could be a godsend. Both companies aim to provide a ‘one-stop’ solution that will enhance convenience and peace of mind for millions of car owners across the country.
“Our goal is to make car servicing 35 easy and convenient as possible for our customers. By partnering with Indian Oil Corporation Limited, one of India’s most trusted Maharatna enterprises, we will leverage their unmatched reach to take our after-sales service to locations frequently visited by our customers. This collaboration marks a significant step to bring the mobility and energy sector together and to deliver a superior customer care experience. We are committed to enhancing accessibility, delivering unmatched convenience, to ensure complete peace of mind in the car ownership journey for our customers.” Mr Ram Suresh Akella, Executive Officer (Service), Maruti Suzuki India Limited, said in a press release.
“IndianOil is committed to enhancing the customer experience at our fuel station through value-added services. With a network of over 41,000 fuel stations across the length and breadth of India, we are uniquely positioned to bring essential services closer to the consumer. By partnering with Maruti Suzuki, we are integrating world-class automotive maintenance along with our energy offerings.” Mr Saumitra P Srivastava, Director (Marketing), IndianOil, added.
