New Delhi: Anupam Mittal, CEO of Shaadi.com and a judge on Shark Tank India, recently took to social media to criticize IndiGo for its treatment of passengers, describing it as “inhumane.” Mittal highlighted significant delays experienced on two flights. He mentioned that his IndiGo flight from Delhi to Mumbai was delayed for over 45 minutes on the tarmac without air conditioning, allegedly to save costs. Additionally, he stated that his Mumbai to Delhi flight was delayed by more than two hours, with no offer of a refund to passengers.
Responding to Mittal’s post, IndiGo issued an apology and explained that the delay on the Delhi-Mumbai route was due to a medical emergency on the incoming flight, while the delay in Mumbai was attributed to unforeseen traffic congestion. The airline expressed regret for any inconvenience caused and assured Mittal of their understanding of the importance of punctuality in travel plans. They reiterated their commitment to addressing passenger concerns.
This incident adds to a series of complaints and public outcry against IndiGo, which has been facing challenges in managing passenger grievances. Mittal’s critique underscores the frustrations of passengers and calls attention to what he perceives as unacceptable practices within the airline industry. He tagged the Directorate General of Civil Aviation in his post, urging regulatory intervention to address such issues.
