New Delhi: They started condemning Blinkit, a grocery delivery service, on the social media platforms over a promotional offer that turned sour. They claimed that Blinkit had promised a free one-liter bottle of cooking oil with certain orders, but they never received it.
One such customer, Prashanth, expressed his disappointment through an online post. He had ordered expecting to get the free bottle of oil, but the oil was missing when the delivery came.
Feeling let down, he posted, “I felt special when I saw the offer, but it turned out to be a disappointment.” His post quickly went viral, with others chiming in about similar experiences.
Soon, many customers began sharing stories about missing items in their Blinkit deliveries, especially the promised cooking oil. The issue snowballed, with people flooding social media with complaints and calling the situation a scam.
Blinkit eventually responded to Prashanth’s post, saying they were looking into the issue and promising to make things right for those affected. They assured customers that they care about their satisfaction and were taking the matter seriously.
This notwithstanding, the incident brought into limelight how Blinkit does promotions and customer service. Many people thought that they could have been clearer on their promotions and organized, so such a problem would never have arisen. Some even began looking elsewhere for grocery delivery services.
The story has also found its way to local news, showing how a small offer can become a major problem if not well-managed.
